November 21, 2014
IT Services Department have been made aware that Users with Office 2013,attempting to download and open ‘.x’ Microsoft Office documents (.docx, .pptx etc) when using Internet Explorer 11, and our current version of Blackboard, are being asked for additional server requests for authentication; see image below:
This ‘additional authentication’ does not pose a risk to users, but can be confusing. IT services Department are already working with Blackboard to provide a permanent solution to this issue, and in the meantime two possible work-arounds are available to bypass this issue:
• Either use another browser other than Internet Explorer 11
• or when asked for authentication, select ‘Cancel’ several times.
We apologise for any inconvenience this temporary issue may cause and will provide an update via this channel as soon as possible.
If you should have any queries relating to this article please log a call with IT Customer Support: www.southwales.ac.uk/customersupport/ or contact us via telephone on +44 1443 4 82882.